(+56 45) 262-6114

General and Cancellation Policies

. Check – out until 11:00 Hrs.

. Check in from 16:00 hrs.

. The hotel does not accept pets

. By law smoking is strictly prohibited in the rooms and in the common areas of the hotel. If you want to smoke, Hotel Duham features an outdoor terrace area.

. The use of common spaces is until 10:00 pm.

. Housekeeping or maid service is available until 12:00 hrs. (midday)

. Children over 2 years old pay extra bed independently if they are not armed at the request of their parents or those in charge. Children under 2 years old do not pay sharing bed with their parents.

. Internet use is free. Misuse of the signal is the responsibility of each user or passenger such as downloading and / or distribution of illegal content, such as: downloading music, videos, pornographic material for children, among others.

. Towels are for the exclusive use of body drying. A different use, such as for cleaning shoes, suitcases or others, will mean lowering them from inventory and charging them to the account of the responsible passenger or customer. Likewise the deterioration or loss of any item or item of the room

. Valuable inventory available at reception.

. To book the full payment of the stay is required in advance. This reservation is not refundable in case of no show or cancellation.

. The total payment of the stay is made at the time of check – in (entry) in case you have not previously booked.

. It is strictly forbidden to enter the hotel facilities to people who are not passengers and who are not registered. If a passenger receives a visit this can be attended at the reception in the room enabled for that.

. In case of bringing valuable items, they must necessarily be declared and informed by the passenger at reception. Hotel Duham has a safe available at no cost to the guest with the option of using said safe. Hotel Duham is not responsible for losses of the same if the passenger desisted to use this service.

. The General Policies of Hotel Duham, which have been expressly accepted by all passengers, guests and clients, who have declared to know them before hiring the services in accordance with the provisions of article 3 of Law No. 19,496 on the Protection of Rights of Consumers, also contains the basic rules of behavior and coexistence within their facilities. These Policies are published on the website of the Hotel (www.duham.cl) and printed in each room.

. According to the established in the Article 10 of Law No. 20,660, smoking is strictly forbidden in the rooms. Whenever the breach of this provision is surprised, Hotel Duham reserves the right to apply a surcharge consisting of one night of accommodation which will be charged to the passenger’s account.

. The generation of annoying noises, especially after 22:00 hrs, the provocation of altercations or any other act that disturbs or annoys other guests and that are outside the basic rules of behavior and coexistence will also be cause for termination of the hired hosting service. Notwithstanding the foregoing, Hotel Duham reserves the right to apply a surcharge consisting of one night’s lodging which will be charged to the passenger’s account.

. Hotel Duham, because doesn’t have adequate spaces for children, entertainment and special facilities that are required for them, only receives children over 12 years old accompanied by their parents or guardians.

Versión Español